Grievance Redressal Policy

Diagnostic India is committed to addressing patient and customer concerns in a fair and timely manner. This policy explains how you can lodge a grievance and what you can expect from us.

• What counts as a grievance: Issues related to service quality, billing disputes (where not already covered under refund rules), staff conduct at our facilities, delays, or misuse of personal data in relation to our services.
• How to raise a complaint: Email support@diagnosticindia.com or use the contact options on our Contact Us / Feedback page. Include your name, phone, visit or order reference, centre name (if any), and a clear description of the issue.
• Acknowledgement & timeline: We aim to acknowledge receipt within a reasonable period and investigate. Complex cases may need more time; we will keep you informed of status where possible.
• Escalation: If you are not satisfied with the initial response, you may request escalation in writing, citing your earlier reference number. We will route the matter to the appropriate internal authority.
• This process does not restrict your rights to seek remedies available under applicable laws.